Frequently Asked Questions

Everything you need to know about your K-Beauty journey.

Are your products 100% authentic?

Yes, we source all our products directly from authorized distributors and brands in South Korea to ensure every item is 100% genuine.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the country. International shipping times vary by location, usually ranging from 10-21 business days.

How do I know which products are right for my skin type?

We provide a detailed skin type guide on each product page. You can also contact our skincare experts for a personalized consultation via our live chat.

What is your return policy?

We accept returns on unused and unopened products within 30 days of purchase. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Do you offer free samples with orders?

Absolutely! We include a selection of free K-beauty samples with every order so you can discover new favorites before committing to a full-size product.

Is your packaging eco-friendly?

We are committed to sustainability. We use recyclable cardboard boxes and biodegradable packing peanuts to ensure your products arrive safely while minimizing environmental impact.